Frequently Asked Questions (FAQ)
Q: How do I make payment?
A: You may confidently make the payment through our chosen online payment gateway, which are paypal and iPay88. Both are highly reputable and secured payment gateways. Just follow the on-screen step by step instruction by the gateway. For more information on iPay88's security measures, kindly visit http://www.ipay88.com/ww/security.asp.
Q: How will my purchase be delivered?
A: We will post the products to our customers via Postlaju throughout Malaysia. Customers located in Penang Island may arrange for collection with a minimum purchase of two products.
Q: What is the estimated delivery period?
A: In normal circumstances, products will be delivered 2 to 4 working days upon receiving confirmation of payment.
Q: I don’t have credit card, can I pay using bank transfer?
A: Yes, we accept transfers from major banks (Maybank2u, CIMBClicks, Pbebank and etc) and Credit Cards (Visa/Master).
Q: I still couldn't figure out how to pay using the provided payment gateway after numerous attempts.
A: You may email us at admin@rovelljewels.com.my or call 011-16427107 (weekdays 9 am - 5pm)
